Course Overview
The purpose of this qualification is to prepare a learner to operate as a service station attendant.
A service station attendant sells and dispenses fuel, lubricants and other accessories, and other automotive accessories, and performs minor checks on motor vehicles at a service station and processes payments.
A qualified learner will be able to:
- Interact with customers on a forecourt
- Implement forecourt operations
Module 1: Customer Service
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- Principles of customer service
Module 2: Communication
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- Communicate with customers
- Processes and procedures for interacting with customers and team members
Module 3: Forecourt Operations
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- Forecourt operations
- Perform forecourt services
- Processes and procedures for working on a forecourt
- Duration: 12 Months
- Delivery: Classroom/Online/Blended
- Communication at NQF Level 1
- Mathematical Literacy at NQF Level 1
- Service Station Attendant
- Cashier
- Maintenance Assistant
- Occupational Certificate: Service Station Attendant
- Accreditation: QCTO
- SAQA ID: 99708
- NQF Level: 2
