PURPOSE
The purpose of this qualification is to prepare a learner to operate as a retail sales advisor. A retail sales advisor sells goods and services such as fast moving consumer goods (FMCG), clothing, furniture, and speciality merchandise in a retail or wholesale environment.
A qualified learner will be able to:
- Attend to different types of customers and resolve queries
- Provide customer service and build customer relationships
- Sell products in a full-service retail and wholesale sales environment
Module 1: Sales and Marketing
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- Concepts and principles of selling in a full service retail and wholesale environment
- Interact with different types of customers and present a positive image
- Sell products to customers using the sales cycle
- Use advanced selling techniques
- Processes and procedures for selling products to customers using the sales cycle and advanced selling techniques in a full service wholesale or retail sales environment
Module 2: Customer Relationship Management
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- Principles of service excellence and building customer relationships in retail and wholesale sales
- Provide customer service and build customer relationships
- Processes and procedures for providing customer service
Module 3: Complaints Management
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- Principles of attending to different types of customers and resolving customer queries impacting on sales
- Handle customer queries and complaints
- Processes and procedures for attending to different types of customers, handling customer queries and communicating with customers
- Duration: 12 Months
- Delivery: Classroom/Online/Blended
- NQF Level 1 with Mathemetics and Communication
- Leading a team of sales assistants
- Overseeing the entire store’s operations
- Handling staff scheduling, training, and customer service
- Ensuring the department meets sales goals and maintains high standards
- Occupational Certificate: Sales Assistant (General) (Retail Sales Advisor)
- Accreditation: QCTO
- SAQA ID: 99669
- NQF Level: 3