NQF Level 4 | MICT SETA

Design Thinking Practitioner

Master design thinking to solve real problems with empathy and innovation. Improve customer experience, product design, and team collaboration effectively through human-centered design approaches and creative problem-solving methodologies.

120
Credits
12-18
Months
NQF 4
Level
Design thinking workshop in progress

Qualification Overview

The Design Thinking Practitioner qualification provides comprehensive training in human-centered design methodologies, creative problem-solving, and innovation processes. This program equips learners with the skills to understand user needs, generate innovative solutions, and implement design thinking approaches across various business contexts and industries.

Learning Outcomes

Upon completion of this qualification, learners will be able to:

  • Apply design thinking methodologies to solve complex problems
  • Conduct user research and develop empathy for target audiences
  • Facilitate ideation sessions and collaborative workshops
  • Create prototypes and test solutions with users
  • Implement iterative design processes and feedback loops
  • Improve customer experience and product design outcomes

Career Opportunities

This qualification opens doors to innovation and design opportunities including:

Design Thinking Facilitator
Innovation Consultant
User Experience Designer
Product Designer
Innovation Manager
Customer Experience Specialist

Core Modules

Module 1: Introduction to Design Thinking (15 credits)

  • • Design thinking principles and methodologies
  • • Human-centered design approach
  • • Innovation mindset and creative confidence
  • • Design thinking tools and frameworks

Module 2: Empathy and User Research (20 credits)

  • • User research methods and techniques
  • • Empathy mapping and persona development
  • • Interview techniques and observation skills
  • • Journey mapping and touchpoint analysis

Module 3: Problem Definition and Ideation (25 credits)

  • • Problem framing and definition techniques
  • • Ideation methods and brainstorming facilitation
  • • Creative thinking and lateral thinking approaches
  • • Convergent and divergent thinking processes

Module 4: Prototyping and Testing (30 credits)

  • • Rapid prototyping techniques and tools
  • • Low-fidelity and high-fidelity prototyping
  • • User testing and feedback collection
  • • Iterative design and improvement processes

Module 5: Implementation and Change Management (20 credits)

  • • Solution implementation strategies
  • • Change management and adoption processes
  • • Stakeholder engagement and communication
  • • Measuring impact and success metrics

Module 6: Design Thinking in Organizations (10 credits)

  • • Building design thinking culture
  • • Leading innovation workshops
  • • Scaling design thinking practices
  • • Collaboration and team facilitation

Qualification Details

SETA MICT SETA
NQF Level Level 4
Credits 100 Credits
Duration 12-18 Months
Delivery Mode Online Certificate
Assessment Competency Based
Status Accredited
Provider SpecCon

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