Information Technology

PURPOSE

To develop learners with the requisite
competencies against the skills profile for
the systems support career path (The
overarching aim being to develop a broader
base of skilled ICT professionals to
underpin economic growth).

COURSE CONTENT

Module 1: Personal Development

  • Use computer technology to research a computer topic
  • Work as a project team member
  • Apply the principles of resolving problems for single-user and multi-user computer operating
    systems
  • Conduct a technical practitioners meeting
  • Demonstrate an awareness of ethics and professionalism for the computer industry in South
    Africa
  • Demonstrate an understanding of estimating a unit of work and the implications of late delivery
  • Explain the principles of business and the role of information technology
  • Writing business reports in retail/wholesale practices
 

Module 2: Client-server networking

  • Demonstrate an understanding of issues affecting the management of a local area computer
    network (LAN)
  • Demonstrate an understanding of the concepts of multi-user computer operating systems
 

Module 3: Configure, operate and administer server computer peripherals

  • Administer a local area computer network
  • Install and configure a multi-user networked operating system
  • Monitor and maintain a multi-user networked operating system
  • Test networked IT systems against given specifications write/present/sign texts for a range of
    communicative contexts
 

Module 4: Database Access

  • Create database access for a computer application using structured query
    language
  • Demonstrate an understanding of Computer Database Management Systems
  • Administer security systems for a multi-user computer
 

Module 5: Design a LAN for developmental office and enterprise development

  • Demonstrate appropriate customer care in the context of IT support, according to
    a Service Level Agreement
  • Describe enterprise systems management and its role in IT systems support
  • Design a local area computer network for a departmental office environment
 

Module 6: Network, concepts, architecture and standards

  • Demonstrate an understanding of different computer network architectures and
    standards
  • Demonstrate an understanding of local area computer networks, by installing a
    networked workstation
  • Demonstrate an understanding of Wide Area Computer Networks (WAN`s),
    comparing them with Local Area Networks (LAN`s)
  • Install and commission a local area computer network
 

DELIVERY

  • Duration: 12 Months
  • Delivery: Classroom/Online/Blended

ENTRY LEVEL REQUIREMENTS

  • Grade 10
  • Computer Literacy

CAREER POSSIBILITIES

Networking Support

Systems Support

IT Helpdesk support

IT Technician

ACCREDITATION

National Certificate: Information Technology: System Support

Accreditation: MICT SETA

SAQA ID: 48573 

NQF Level: 5

Credits: 147

Qualification Name

Qualification ID (link to SAQA)

NQF Level

Entry Requirements

Systems Support

SAQA ID: 48573

NQF Level 5

It is assumed that the learner must be competent in skills gained at the further education and training band. A learning assumption of this qualification is foundational skills in English and Mathematics at NQF level 4. Further learning assumed is the ability to use a personal computer competently.

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