PURPOSE
To develop learners with the requisite
competencies against the skills profile for
the systems support career path (The
overarching aim being to develop a broader
base of skilled ICT professionals to
underpin economic growth).
COURSE CONTENT
Module 1: Personal Development
- Use computer technology to research a computer topic
- Work as a project team member
- Apply the principles of resolving problems for single-user and multi-user computer operating
systems - Conduct a technical practitioners meeting
- Demonstrate an awareness of ethics and professionalism for the computer industry in South
Africa - Demonstrate an understanding of estimating a unit of work and the implications of late delivery
- Explain the principles of business and the role of information technology
- Writing business reports in retail/wholesale practices
Module 2: Client-server networking
- Demonstrate an understanding of issues affecting the management of a local area computer
network (LAN) - Demonstrate an understanding of the concepts of multi-user computer operating systems
Module 3: Configure, operate and administer server computer peripherals
- Administer a local area computer network
- Install and configure a multi-user networked operating system
- Monitor and maintain a multi-user networked operating system
- Test networked IT systems against given specifications write/present/sign texts for a range of
communicative contexts
Module 4: Database Access
- Create database access for a computer application using structured query
language - Demonstrate an understanding of Computer Database Management Systems
- Administer security systems for a multi-user computer
Module 5: Design a LAN for developmental office and enterprise development
- Demonstrate appropriate customer care in the context of IT support, according to
a Service Level Agreement - Describe enterprise systems management and its role in IT systems support
- Design a local area computer network for a departmental office environment
Module 6: Network, concepts, architecture and standards
- Demonstrate an understanding of different computer network architectures and
standards - Demonstrate an understanding of local area computer networks, by installing a
networked workstation - Demonstrate an understanding of Wide Area Computer Networks (WAN`s),
comparing them with Local Area Networks (LAN`s) - Install and commission a local area computer network
DELIVERY
- Duration: 12 Months
- Delivery: Classroom/Online/Blended
ENTRY LEVEL REQUIREMENTS
- Grade 10
- Computer Literacy
CAREER POSSIBILITIES
Networking Support
Systems Support
IT Helpdesk support
IT Technician
ACCREDITATION
National Certificate: Information Technology: System Support
Accreditation: MICT SETA
SAQA ID: 48573
NQF Level: 5
Credits: 147
Qualification Name |
Qualification ID (link to SAQA) |
NQF Level |
Entry Requirements |
---|---|---|---|
Systems Support |
NQF Level 5 |
It is assumed that the learner must be competent in skills gained at the further education and training band. A learning assumption of this qualification is foundational skills in English and Mathematics at NQF level 4. Further learning assumed is the ability to use a personal computer competently. |