business administration








This qualification is for any individual who is or wishes to be involved in the administration function
within any industry, or non-commercial venture/organisation.
The qualification offers the learner knowledge and skills in the Management of Records,
comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural
Awareness, Self-Management, and Self Development, Project Teamwork, and Business Policies and
Procedures. The qualification also enables the learner to specialise in areas of administration such as
Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge,
Communication, Project Administration and Support, Call Centre Administration, and Human

Module 1: Work and Career Orientation

  • Achieve personal effectiveness in business environment
  • Comply with organisational ethics
    Work as a project team member
  • Apply efficient time management to the work of a department/division/section
  • Apply knowledge of self and team in order to develop a plan to enhance team performance
  • Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own
    organisation and a specific workplace
  • Apply the Batho Pele principles to own work role and context

Module 2: Maths Literacy

  • Use mathematics to investigate and monitor the financial aspects of personal, business, national and international
  • Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life
    related problems
  • Measure, estimate and calculate physical quantities and explore, critique and prove geometrical relationships in 2 and
    3 dimensional space in the life and workplace of adult with increasing responsibilities

Module 3: Business Communication

  • Present information in report format
  • Interpret a variety of literary texts
  • Engage in sustained oral communication and evaluate spoken texts
  • Read, analyse and respond to a variety of texts
  • Write for a wide range of contexts
  • Use the writing process to compose texts required in the business environment
  • Accommodate audience and context needs in oral communication
  • Interpret and use information from texts
  • Write/present/sign texts for a range of communicative contexts

Module 4: Finance for Office Administrators

  • Developments that could impact on a business sector
  • Management of stock and fixed assets
  • Control of fraud in an office environment
  • Manage expenditure against a budget

Module 5: Administration skills

  • Develop administrative procedures in an organisation
  • Manage administration records

Module 6: Customer Care

  • Contract service providers
  • Cultural awareness in the workplace
  • Manage service providers in a selected organisation

Duration: 12 Months

Delivery: Classroom/Online/Blended

  • Communication at NQF Level 3
  • Mathematical Literacy at NQF Level 3
  • Computer Literacy at NQF Level 3

Qualifying learners could follow a career in:

  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial administration
  • Banking administration
  • Personal/executive assistant services
  • Data capturing /Typing
  • Human Resources administration
  • Basic Contracts administration
  • Legal secretarial services
  • Reception supervision
  • Project coordination

FETC: Business Administration Services

Accreditation: Services SETA

SAQA ID: 61595

NQF Level: 4

Credits: 140