Business Administration Services








This qualification is for any individual who is, or wishes to be, involved in the administration function
in any organization or business in any sector, or field as well as in non-commercial organisations
such as clubs and charitable organisations.

Module 1: Business Communication

  • Accommodate audience and context needs in oral communication
  • Communicate verbally and non-verbally in the workplace
  • Interpret and use information from texts
  • Write texts for a range of communicative contexts


Module 2: Numerical Skills

  • Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
  • Perform basic business calculations
  • Use mathematics to investigate and monitor the financial aspects of personal, business and national issues
  • Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
  • Investigate life and work related problems using data and probabilities


Module 3: Introduction into the Business Environment Intension

  • Demonstrate an understanding of a selected business environment
  • Function in a business environment
  • Maintain a secure working environment
  • Operate in a team


Module 4: Office Management

  • Monitor And Control Office Supplies
  • Monitor And Control The Maintenance Of Office Equipment
  • Plan, Monitor And Control An Information System In A Business Environment
  • Co-Ordinate Meetings, Minor Events And Travel Arrangements


Module 5: Business Communication and Public Relations

  • Demonstrate ability to use the World Wide Web
  • Maintain a Booking System
  • Plan and prepare meeting communications
  • Produce and use spreadsheets for business
  • Produce word processing documents for business
  • Use communication skills to handle and resolve conflict in the workplace


Module 6: Administration Support Services

  • Introduce new staff to the workplace
  • Plan and conduct basic research in an office environment
  • Demonstrate understanding of employment relations in an organisation


Duration: 12 Months

Delivery: Classroom/Online/Blended

Grade 10

Computer Literacy

Qualifying learners could follow a career in:

  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial administration
  • Banking administration
  • Personal/executive assistant services
  • Data capturing /Typing
  • Human Resources administration
  • Basic Contracts administration
  • Legal secretarial services
  • Reception supervision
  • Project coordination

National Certificate in Business Administration Services

Accreditation: Services SETA

SAQA ID: 67465

NQF Level: 3

Credits: 120