AUTOMOTIVE SALES AND SUPPORT: PARTS LEVEL 4

Module 1: Mathematical Literacy

• Use mathematics to investigate and monitor the financial aspects of personal, business, national and
  international issues
• Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
• Statistics and probability to critically interrogate and effectively communicate findings on problems

Module 2: Communications

• Accommodate audience and context needs in oral/signed communication
• Interpret and use information from texts
• Use language and communication in occupational learning programmes
• Write/present/sign texts for a range of communicative contexts
• Engage in sustained oral/signed communication and evaluate spoken/signed texts
• Read/view, analyse and respond to a variety of texts
• Use language and communication in occupational learning programmes
• Write/present/sign for a wide range of contexts

Module 3: Customer Service

• Advise customers to optimise choice and benefits
• Apply the skills of customer care in a specific work environment
• Conduct sales and support services

Module 4: Sales

• Identify customers and generate selling opportunities
• Sell products to corporate fleet owners

Module 5:Personal Development and internal relationships

• Evaluate personal sales performance in the retail industry
• Demonstrate knowledge and application of ethical conduct in a business environment
• Describe the interaction with internal departments and external sales support structures

Parts Electives

• Maintain stock in the automotive sales retail industry
• Demonstrate automotive vehicle product knowledge
• Processing of automotive orders and payments
• Procure and buy stock in a specific retail industry