The purpose of this qualification is to prepare a learner to operate as an Office Supervisor. Office Supervisors plan, organise, lead and control office functions in a business environment. A qualified learner will be able to: Provide planning support on recruitment, selection, and disciplinary processes of an organisation Organise and coordinate work activities with other work units or departments Coach and mentor administrators in an office environment Handle internal communications within an office environment Handle conflicts and solve problems within an office environment Ensure compliance with regulations and company procedures Perform financial controls and reporting in an office environment

PURPOSE

The purpose of this qualification is to prepare a learner to operate as an Office Supervisor. Office Supervisors plan, organise, lead and control office functions in a business environment.

A qualified learner will be able to:

Provide planning support on recruitment, selection, and disciplinary processes of an organisation
Organise and coordinate work activities with other work units or departments
Coach and mentor administrators in an office environment
Handle internal communications within an office environment
Handle conflicts and solve problems within an office environment
Ensure compliance with regulations and company procedures
Perform financial controls and reporting in an office environment

COURSE CONTENT

Module 1: Communication and Coordination Industry ▼

Communications
Handle internal communications within an office environment
Scheduling and co-ordination of various activities in and outside own department

Module 2: Personnel Management and Development ▼

Provide planning support on recruitment, selection and disciplinary processes of an organization
Handle conflicts and solve problems within an office environment
Conflicts resolution in an office
Recruitment, selection and discipline maintenance support

Module 3: Coaching and Mentoring ▼