Course Overview
The purpose of this qualification is to equip a learner with knowledge and skills to operate as a retail supervisor.
A qualified learner will be able to:
- Supervise retail and wholesale staff
- Supervise the implementation and maintenance of retail or wholesale operations
- Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty
Module 1: Team Supervision
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- Concepts and principles of supervising wholesale or retail staff
- Supervise retail or wholesale staff
- Supervise operations
Module 2: Monitoring and Evaluation
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- Concepts and principles of monitoring and improving performance
- Monitor and control the work performance of a team
Module 3: Implementation and Maintenance
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- Concepts and principles for the implementation and maintenance of retail or wholesale operations
- Processes and procedures for supervising, implementing and maintaining processes and procedures in a specific area of responsibility in a wholesale or retail outlet
Module 4: Customer Relationship Management
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- Concepts and principles of enhancing customer service
- Supervise service to internal and external retail and wholesale customers
- Processes and procedures for enhancing customer service in a wholesale or retail outlet
Module 5: Complaints Management
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- Resolve queries and complaints from internal and external retail and wholesale customers
- Duration: 12 Months
- Delivery: Classroom/Online/Blended
Mathematical Literacy at NQF Level 3
- Communication at NQF Level 3
- Store Manager
- Area or Regional Manager
- Merchandising Manager
- Customer Service Manager
- Sales Manager
- Occupational Certificate: Retail Supervisor
- Accreditation: QCTO
- SAQA ID: 99573
- NQF Level: 4
