The purpose of this qualification is to equip a learner with knowledge and skills to operate as a retail supervisor. A qualified learner will be able to: Supervise retail and wholesale staff Supervise the implementation and maintenance of retail or wholesale operations Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty

PURPOSE

The purpose of this qualification is to equip a learner with knowledge and skills to operate as a retail supervisor.

A qualified learner will be able to:

Supervise retail and wholesale staff
Supervise the implementation and maintenance of retail or wholesale operations
Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty

COURSE CONTENT

Module 1: Team Supervision ▼

Processes and procedures for supervising wholesale or retail staff
Concepts and principles of supervising wholesale or retail staff
Supervise retail or wholesale staff
Supervise operations

Module 2: Monitoring and Evaluation ▼

Concepts and principles of monitoring and improving performance
Monitor and control the work performance of a team

Module 3: Implementation and Maintenance ▼

Concepts and principles for the implementation and maintenance of retail or wholesale operations
Processes and procedures for supervising, implementing and maintaining processes and procedures in a specific area of responsibility in a wholesale or retail outlet

Module 4: Customer Relationship Management ▼

Concepts and principles of enhancing customer service
Supervise service to internal and external retail and wholesale customers
Processes and procedures for enhancing customer service in a wholesale or retail outlet

Module 5: Complaints Management ▼