The purpose of this qualification is to equip a learner with the knowledge, skills and competencies (management skills) to perform duties as a retail chain store manager. A retail chain store manager manages the functions of a branch of a retail chain organisation. The contextualised purpose and usage of the qualification is as follows: A learner assessed against this qualification will have the necessary competence to participate as part of a working team, performing the agricultural processes as applicable to animal production in an established and familiar context under general supervision. The qualified learner will be able to: Lead teams to achieve retail chain store operational objectives Manage service standards of a retail chain store Manage stock control in a retail chain store Improve the financial performance of a retail chain store

PURPOSE

The purpose of this qualification is to equip a learner with the knowledge, skills and competencies (management skills) to perform duties as a retail chain store manager. A retail chain store manager manages the functions of a branch of a retail chain organisation.

The qualified learner will be able to:

Lead teams to achieve retail chain store operational objectives
Manage service standards of a retail chain store
Manage stock control in a retail chain store
Improve the financial performance of a retail chain store

COURSE CONTENT

Module 1: Leadership▼

Concepts and principles of leading teams in a retail chain store environment
Manage retail chain store employee performance
Processes and procedures for leading teams in a retail chain store environment

Module 2: Stakeholder relations▼

Concept and principles of communication in retail
Maintain effective retail chain store stakeholder relations
Processes and procedures for maintaining effective retail chain store stakeholder relations

Module 3: Operations Management▼

Concept and principles of retail operations management
Manage retail chain store operational processes
Processes and procedures for planning and implementing retail chain store operations

Module 4: Managing service standards▼

Concept and principles of managing service standards of a retail chain store
Manage retail chain store service standards
Processes and procedures for managing retail chain store service standards

Module 5: Sales and Marketing▼

Concept and principles of implementing promotional activities in a retail chain store
Propose improvements to a retail chain store’s range and layout
Implement plans to improve sales in a retail chain store
Processes and procedures for managing stock levels and influencing store range and layout
Processes and procedures for managing sales and promotional activities

Module 6: Financial Management▼

Concept and principles of improving the financial performance of a retail chain store
Implement plans to improve a retail chain store’s financial performance
Processes and procedures for improving the retail chain store’s bottom line

Module 7: Asset and Stock Management▼

Concepts and principles of stock control in a retail chain store
Manage stock control in a retail chain store
Manage risk and maintain assets in a retail chain store
Processes and procedures for managing stock levels and influencing store range and layout
Processes and procedures for managing risk and maintaining assets in a retail chain store