Leadership & Management Skills – Online Course (NQF Level 4)

This course forms part of the National Certificate: Generic Management – NQF Level 4, aimed at individuals in supervisory, junior management, or team leader roles who want to improve their leadership and business management skills. Whether you’re working toward a full qualification or upskilling for career growth, this course builds essential knowledge for leading teams and managing operations effectively in any industry.

Train to Be a Better Leader – Online Management Course

Get the practical leadership skills you need to manage teams, drive performance, and lead with confidence. This course provides hands-on training in people management, communication, problem-solving, project planning, and performance management. It’s perfect for professionals looking to advance their careers, become more effective team leaders, or build a strong foundation for business management.

What is Generic Management?

Generic Management refers to the core leadership and business skills needed to manage people, projects, and resources across different sectors. This course helps you build a solid understanding of what it takes to lead in today’s fast-paced and competitive work environments. Key topics include:

Team leadership and motivation
Workplace communication and conflict resolution
Time management and delegation
Performance evaluation and goal setting
Business ethics and decision-making
Project coordination and problem-solving

You’ll gain the skills needed to supervise teams, improve productivity, and manage day-to-day business operations more efficiently.

Who Should Take This Course?

This course is ideal for:

Aspiring supervisors or junior managers
Team leaders and project coordinators
Small business owners or entrepreneurs
Employees seeking career advancement in management
Anyone transitioning into a leadership role

What You’ll Learn

By the end of this course, you’ll be able to:

Lead and manage a team with confidence
Communicate effectively in the workplace
Solve problems and make informed decisions
Plan, organize, and monitor work activities
Apply ethical leadership practices in business
Build stronger, more productive teams

Whether you’re looking to climb the corporate ladder or lead your own business, this management training will help you develop the skills to lead, manage, and succeed in any organization.

COURSE CONTENT

Module 1: Written Communication ▼

Write texts for a range of communicative contexts
Write/present/sign for a wide range of contexts
Interpret and use information from texts
Use the writing process to compose texts required in the business environment
Read/view,analyse and respond to variety of texts

Module 2: Oral Communication ▼

Accommodate audience and context needs in oral/signed communication
Engage in sustained oral/signed communication and evaluate spoken/signed texts
Use language and communication in occupational learning programmes
Conduct a structured meeting

Module 3: Personal Management and Workplace Effectiveness ▼

Apply the oraganisations’ code of conduct in a work environment
Prioritise time and work for self and team

Module 4: Team Effectiveness ▼

Motivate and build a team
Identify responsibilities of a team leader in ensuring that organisational standards are met

Module 5: Management and Leadership Principles ▼

Apply leadership concepts in work contexts
Employ the systematic approach to achieving objectives
Solve problems, make decisions and implement solutions

Module 6: Customer Service ▼

Monitor the level of service to a range of customers

Module 7: Financial Management and Literacy Skills ▼

Manage Expenditure against a budget
Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
Represent analyse and calculate shape and motion in 2-and-3-dimensional space in different context
Use mathematics to investigate and monitor financial aspects of personal, business, national and international issue

Module 8: Administration ▼