Module 1: Customer Satisfaction

• Manage customer satisfaction in a road transport activity

Module 2: Manage workforce

• Manage road transport work teams
• Institute disciplinary action

Module 3: Occupational Health and Safety in the Workplace

• Apply occupational health, safety, and environmental principles
• Contribute to information distribution regarding HIV/AIDS in the workplace

Module 4: Fleet Control

• Operate the fleet
• Apply standard operating procedures and practices

Module 5:Service Delivery

• Apply strategic road transport management principles
• Transport freight

Module 6: Communication

• Engage in sustained oral communication and evaluate spoken texts
• Read, analyse and respond to a variety of texts
• Write for a wide range of contexts
• Use language and communication in occupational learning programmes
• Apply comprehension skills to engage written texts in a business environment

Module 7: Communication (Second Language)

• Accommodate audience and context needs in oral communication
• Interpret and use information from texts
• Write texts for a range of communicative contexts
• Use language and communication in occupational learning programmes

Module 8: Mathematics

• Use mathematics to investigate and monitor the financial aspects
• Apply knowledge of statistics and probability to critically interrogate
• Measure, estimate & calculate physical quantities; explore, critique and prove