Automotive Sales and Support



The purpose of this qualification is to provide learners, education, and training providers and employers with the standards and the range of learning required to work effectively in various sub-sectors of the industry as automotive salespersons. The primary skill that is recognised in this qualification is the ability to apply the fundamental competencies of automotive sales concerning recognising and responding to prospective clients of the organisation within identified functional areas of sales.

Module 1: Mathematical Literacy

  • Use mathematics to investigate and monitor the financial aspects of personal, business, national and
    international issues
  • Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
  • Statistics and probability to critically interrogate and effectively communicate findings on problems

Module 2: Communications

  • Accommodate audience and context needs in oral/signed communication
  • Interpret and use information from texts
  • Use language and communication in occupational learning programmes
  • Write/present/sign texts for a range of communicative contexts
  • Engage in sustained oral/signed communication and evaluate spoken/signed texts
  • Read/view, analyse and respond to a variety of texts
  • Use language and communication in occupational learning programmes
  • Write/present/sign for a wide range of contexts

Module 3: Customer Service

  • Advise customers to optimise choice and benefits
  • Apply the skills of customer care in a specific work environment
  • Conduct sales and support services

Module 4: Sales

  • Identify customers and generate selling opportunities
  • Sell products to corporate fleet owners

Module 5:Personal Development and internal relationships

  • Evaluate personal sales performance in the retail industry
  • Demonstrate knowledge and application of ethical conduct in a business environment
  • Describe the interaction with internal departments
  • and external sales support structures

Servicing Elective

  • Process vehicle service or repair requests
  • Handover a serviced vehicle
  • Make appointments and control flow of customer vehicles
  • Control workflow in an automotive service environment

Duration: 12 Months

Delivery: Classroom/Online/Blended

Grade 12

Computer Literacy

Qualifying learners could follow a career in:

  • Car sales representative
  • Service advisor
  • Dealer principle

National Certificate in Automotive Sales and Support: Servicing NQF 4

Accreditation: mer SETA

SAQA ID: 64289

NQF Level: 5

Credits: 147