AUTOMOTIVE SALES AND SUPPORT: SERVICING Level 4
PURPOSE
The purpose of “Automotive Sales and Support” is to provide a wide range of products and services related to automobiles, catering to the needs of individuals and businesses within the automotive industry.
COURSE CONTENT
Modules & Courses
Module 1: Mathematical Literacy
- Use mathematics to investigate and monitor the financial aspects of personal, business, national and
international issues - Represent, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
- Use Statistics and probability to critically interrogate and effectively communicate findings on problems
Module 2: Communications
- Accommodate audience and context needs in oral/signed communication
- Interpret and use information from texts
- Use language and communication in occupational learning programmes
- Write/present/sign texts for a range of communicative contexts
- Engage in sustained oral/signed communication and evaluate spoken/signed texts
- Read/view, analyse and respond to a variety of texts
- Write/present/sign for a wide range of contexts
Module 3: Customer Service
- Advise customers to optimise choice and benefits
- Apply the skills of customer care in a specific work environment
- Conduct sales and support services
Module 4: Sales
- Identify customers and generate selling opportunities
- Sell products to corporate fleet owners
Module 5: Personal Development and internal relationships
- Evaluate personal sales performance in the retail industry
- Demonstrate knowledge and application of ethical conduct in a business environment
- Describe the interaction with internal departments and external sales support structures
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Servicing Elective
- Process vehicle service or repair requests
- Handover a serviced vehicle
- Make appointments and control flow of customer vehicles
- Control workflow in an automotive service environment
DELIVERY
Duration: 12 Months
Delivery: Classroom/Online/Blended
ENTRY LEVEL REQUIREMENTS
- Grade 12
- Computer Literacy
CAREER POSSIBILITIES
Qualifying learners could follow a career in:
- Car sales representative
- Service advisor
- Dealer principle
ACCREDITATION
National Certificate in Automotive Sales and Support: Servicing NQF 4
Accreditation: mer SETA
SAQA ID: 64289
NQF Level: 5
Credits: 147
Qualification |
Qualification ID (Link to SAQA) |
NQF Level |
Entry Requirements |
---|---|---|---|
Further Education and Training Certificate: Automotive Sales and Support Services |
Level 4 |
Communication Level 3. |