AUTOMOTIVE SALES AND SUPPORT: SERVICING Level 4

COMMUNICATION SKILLS
BUSINESS PRESENTATION SKILLS

PURPOSE

The purpose of “Automotive Sales and Support” is to provide a wide range of products and services related to automobiles, catering to the needs of individuals and businesses within the automotive industry.

COURSE CONTENT

Modules & Courses

Module 1: Mathematical Literacy

  • Use mathematics to investigate and monitor the financial aspects of personal, business, national and
    international issues
  • Represent, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
  • Use Statistics and probability to critically interrogate and effectively communicate findings on problems
 

Module 2: Communications

  • Accommodate audience and context needs in oral/signed communication
  • Interpret and use information from texts
  • Use language and communication in occupational learning programmes
  • Write/present/sign texts for a range of communicative contexts
  • Engage in sustained oral/signed communication and evaluate spoken/signed texts
  • Read/view, analyse and respond to a variety of texts
  • Write/present/sign for a wide range of contexts
 

Module 3: Customer Service

  • Advise customers to optimise choice and benefits
  • Apply the skills of customer care in a specific work environment
  • Conduct sales and support services
 

Module 4: Sales

  • Identify customers and generate selling opportunities
  • Sell products to corporate fleet owners
 

Module 5: Personal Development and internal relationships

  • Evaluate personal sales performance in the retail industry
  • Demonstrate knowledge and application of ethical conduct in a business environment
  • Describe the interaction with internal departments and external sales support structures

 

Servicing Elective

  • Process vehicle service or repair requests
  • Handover a serviced vehicle
  • Make appointments and control flow of customer vehicles
  • Control workflow in an automotive service environment

DELIVERY

Duration: 12 Months

Delivery: Classroom/Online/Blended

ENTRY LEVEL REQUIREMENTS

  • Grade 12
  • Computer Literacy

CAREER POSSIBILITIES

Qualifying learners could follow a career in:

  • Car sales representative
  • Service advisor
  • Dealer principle

ACCREDITATION

National Certificate in Automotive Sales and Support: Servicing NQF 4

Accreditation: mer SETA

SAQA ID: 64289

NQF Level: 5

Credits: 147

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