AUTOMOTIVE SALES AND SUPPORT: PARTS NQF 4

PURPOSE

The purpose of this qualification is to provide learners, education, and training providers and employers with the standards and the range of learning required to work effectively in various sub-sectors of the industry as automotive salespersons and motor spares . The primary skill that is recognised in this qualification is the ability to apply the fundamental competencies of automotive sales concerning recognising and responding to prospective clients of the organisation within identified functional areas of sales.

COURSE CONTENT

Modules & Courses

Module 1: Mathematical Literacy

  • Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
  • Represent analyse, calculate shape and motion in 2-and 3-dimensional space in different contexts
  • Use Statistics and probability to critically interrogate and effectively communicate
 
 

Module 2: Communications

  • Accommodate audience and context needs in oral/signed communication
  • Interpret and use information from texts
  • Use language and communication in occupational learning programmes
  • Write/present/sign texts for a range of communicative contexts
  • Engage in sustained oral/signed communication and evaluate spoken/signed texts
  • Read/view, analyse and respond to a variety of texts
  • Write/present/sign for a wide range of contexts
 
 

Module 3: Customer Service

  • Advise customers to optimise choice and benefits
  • Apply the skills of customer care in a specific work environment
  • Conduct sales and support services
 
 

Module 4: Sales

  • Identify customers and generate selling opportunities
  • Sell products to corporate fleet owners
 
 

Module 5: Personal Development and internal relationships

  • Evaluate personal sales performance in the retail industry
  • Demonstrate knowledge and application of ethical conduct in a business environment
  • Describe the interaction with internal departments and external sales support structures
 
 

 Module 6:  Parts Electives

  • Maintain stock in the automotive sales retail industry
  • Demonstrate automotive vehicle product knowledge
  • Processing of automotive orders and payments
  • Procure and buy stock in a specific retail industry

Duration: 12 Months

Delivery: Classroom/Online/Blended

ENTRY LEVEL REQUIREMNETS

Grade 12

Computer Literacy

CAREER POSSIBILITIES

Qualifying learners could follow a career in:

  • Car sales representative
  • Service advisor
  • Dealer principle

ACCREDITATION

National Certificate in Automotive Sales and Support: Parts NQF 4

Accreditation: mer SETA

SAQA ID: 64289

NQF Level: 4

Credits: 147

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