Retail Product Knowledge, Mastering Your Area of Operation
Gain essential knowledge of the products you work with in the retail environment. This course helps you understand your product range, improve customer interactions, and boost overall store performance through confident, informed service. Perfect for retail staff aiming to become more effective and knowledgeable in their roles.
Know your products, serve with confidence
Gain essential retail product knowledge to enhance your performance in your specific area of operation. This course equips you with the skills to identify, understand, and explain the features and benefits of products relevant to your role improving customer satisfaction and boosting sales effectiveness in a retail setting.
Do you know your retail products well?
- Learn how to identify key products in your retail department
- Understand product features, benefits, and specifications
- Improve communication with customers through product knowledge
- Enhance your ability to recommend suitable products
- Boost confidence and credibility in the retail environment
- Support team efficiency with shared product insights
Overview
This course introduces learners to the basic principles of wholesale and retail businesses. It covers key concepts like pricing strategies, supply chain processes, customer relationships, and market dynamics, helping participants differentiate between wholesale and retail operations. It is ideal for individuals looking to enter the retail or wholesale sectors, entrepreneurs, or anyone seeking a comprehensive understanding of these key business models.
Description
This course on ‘Develop Administrative Procedures in a Selected Organisation’ is designed for individuals involved in administration within commercial or non-commercial organisations. Participants will learn to develop administrative procedures that enhance the effectiveness and efficiency of the administrative component, thereby aiding the organisation in achieving its mission, vision, and objectives.
Course Content
- A list of all administrative systems required in a selected business environment is compiled including client-filing systems, staff administrative systems, and business systems
- The elements and usage of each system are described in relation to the company and legal requirements
- Resources such as staff, information technology, office space, and management requirements for the development of these administrative systems are listed, and ways of finding these resources are identified in a specific business institution
- The administrative requirements are identified to meet the specific needs of a selected business organisation
- The identified administrative systems are developed in accordance with the organisational and legal requirements
- The administrative systems and procedures identified are presented to management and staff for approval
- Feedback is obtained from management and staff regarding the suitability of the systems on specifically designed feedback forms
- Agreed changes are made to the systems
- Administrative information, which should be kept confidential, is identified in accordance with legal, company and industry requirements and practices
- Systems are developed to keep administrative information and records confidential and maintain the secrecy of such information as required legally and by the company
- Mandates for access to confidential information are identified for administrative and other staff according to their job role
- Procedures, which are in alignment with legislative and organisational requirements, are developed for the administrative systems
- The procedure for each element of the administration system is explained to employees in line with the policies developed
- The policies and procedures are collated into a written manual in company-specific format
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
