Knowledge Management | Online Course for Business Success
This Knowledge Management online course helps learners understand how to capture, organise and share information within organisations. Develop skills to enhance collaboration and support business goals. Explore key knowledge management concepts, including knowledge creation, storage and distribution. The course is designed for business management and IT professionals who want to improve organisational learning and efficiency.
What Is a Knowledge Management
Knowledge management is the process of capturing, organising, sharing and using knowledge within an organisation to improve efficiency, innovation and decision-making. It involves creating systems and practices that help employees access the right information at the right time to perform their tasks effectively.
This course covers the key concepts of knowledge management, including knowledge creation, storage, transfer and application, enabling learners to build a culture of continuous learning and collaboration in the workplace.
What You Will Learn
- Principles of knowledge management
- Techniques for knowledge capture and storage
- Promoting collaboration and information sharing
- Aligning knowledge processes with organisational objectives
- Addressing challenges in managing knowledge
Who Should Enrol
- Business managers and team leaders
- IT and knowledge management staff
- HR and training professionals
- Anyone interested in improving organisational knowledge
This online course explores the fundamentals and practical applications of knowledge management. You will learn how to identify, capture and share knowledge that supports business goals. Through real-world examples and case studies, the course illustrates how organisations use knowledge management systems to improve productivity and encourage innovation.
The course also covers the roles of people, processes and technology in managing knowledge effectively. You will understand how to create a knowledge-sharing culture, align knowledge practices with organisational strategies and implement tools that facilitate collaboration. Whether you’re in business, IT, HR, or project management, this course gives you a clear roadmap to apply knowledge management principles in your work environment.
Course Content
- (incl. 1.2) Concepts and components of knowledge management.
- Driving force of knowledge economy.
- Components of a knowledge management system in an organisation.
- Importance of knowledge management in an entity.
- Knowledge Management Process (EEK)
- (Incl’d 2.1-2.3) Knowledge management assessment.
- Assessing current practices in relation to knowledge management.
- (Incl’d 2.5.2) Data analysis and interpretation of findings.
- Interpreting information
- (incl. 3.2) Developing a knowledge management implementation plan.
- Role of a unit manager in knowledge management implementation.
- Developing an operational plan or action plan.
- Promoting the operational plan.
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
