IT Support & Customer Care

IT Support & Customer Care Online Course | Build Practical Tech & Service Skills

“Learn to resolve tech issues and offer great service. This IT Support & Customer Care Online Course builds strong troubleshooting and communication skills.”

 

This course is ideal for anyone interested in IT support roles, helpdesk positions, or client-facing tech services. You’ll gain hands-on knowledge of diagnosing basic IT issues, supporting users, managing service requests, and communicating professionally under pressure. The online format allows you to study flexibly at your own pace while building industry-relevant skills to thrive in IT and customer care settings.

What is IT Support & Customer Care?

IT Support & Customer Care involves assisting users with computer systems, software, and hardware while providing clear, respectful, and effective customer service. It combines technical problem-solving with people-centered communication to ensure users feel supported and confident. Whether working in a corporate IT team or providing remote assistance, professionals in this role bridge the gap between technology and the end user.

Why Learn IT Support & Customer Care?

With the increasing reliance on technology across all sectors, the demand for skilled IT support and service professionals is higher than ever. Learning IT Support & Customer Care gives you the ability to handle technical queries efficiently while building trust and satisfaction with users. This course helps you become a reliable first point of contact in any organization, boosting both your employability and your ability to grow within IT and tech support roles.

Course Content

  • The communication with IT customer staff is polite, clear, and sensitive
  • The communication ensures that information is disseminated to relevant IT customers and staff in a timely, complete, and accurate manner
  • The communication ensures that relevant IT customer staff are informed of progress towards resolving support requests
  • The communication ensures that relevant IT customer staff are informed of deviations from agreed timescales
  • The communication ensures that relevant IT customer staff are informed promptly of any support requests that cannot be resolved
  • The assessment ensures that the information obtained is sufficient, relevant, and valid for the request for support to be investigated 
  • The assessment analyses support records to ensure that agreed levels of support are met 
  • The assessment ensures that the relevant persons are promptly informed of the results of the assessment, following organizational procedures
  • The response to the customer’s request ensures that support actions are promptly initiated to resolve the fault and have been identified, by agreed procedures 
  • The response to the request ensures that relevant colleagues are informed of any unresolved problems
  • The response ensures that support is provided within agreed timescales
  • The response ensures that support records are complete, accurate and up-to-date
 
  • The maintenance ensures that relevant IT customer staff are informed of progress towards resolving support requests 
  • The maintenance ensures that information is disseminated to relevant IT customer staff in a timely, complete, and accurate manner
  • The maintenance ensures that any conflicts with IT customer staff are handled calmly and sensitively
  •  The maintenance ensures that follow-up contact is maintained with customers to ensure they are satisfied with the resolution of previous requests, and if not, action is taken
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
SpecCon Short Course
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