Information Technology: Systems Support NQF 5


The IT: Systems Support Learnership is designed to develop well-rounded IT professionals, building on foundational technical skills. This qualification expands specialisation into the core field of networking and support.

On achieving this qualification, the learner will have competencies in:

  • Using a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in  the day-to-day operations of a department in an organization;
  • Understanding the role of technology in the business context;
  • Demonstrating basic application support skills;
  • Demonstrating operating system support skills;
  • Demonstrating network support skills;
  • Relating business problems and information technology solutions;
  • Demonstrating appropriate technical reporting skills;
  • Demonstrating appropriate customer care in the context of IT support;
  • Functioning appropriately in a change management process within a support team;
  • Demonstrating hardware support skills for server computers; and
  • Demonstrating an understanding of Systems Support contextualised within a selected work area.

Pre-requisites / Assumed Learning

  • Learners accessing this Learnership should be competent in:
  • Communication at NQF level 4 (Grade 12)
  • Mathematical Literacy at NQF level 4 (Grade 12)
  • Computer Literacy

Further Study Options

Learners completing this qualification may consider further studies in:

  1. Information Technology at National Diploma leve