Module 1: Communication techniques

• Interpret and manage conflicts within the workplace
• Use communication techniques effectively

Module 2: Monitor team effectiveness

• Monitor and evaluate team members against performance
  standards
• Apply the principles of ethics to improve organisational culture

Module 3: Improving team effectiveness

• Create and manage an environment that promotes innovation
• Lead people development and talent management
• Select and coach first line managers
• Build teams to achieve goals and objectives
• Recruit and select candidates to fill defined positions
• Empower team members through recognising strengths,
  encouraging participation in decision making and delegating
  tasks
• Apply the principles and concepts of emotional intelligence to
  the management of self and others

Module 4: Improving workplace relationships

• Formulate recommendations for a change process
• Devise and apply strategies to establish and maintain workplace
  relationships
• Manage a diverse workforce to add value
• Analyse leadership and related theories in a work context

Module 5: Manage finances

• Monitor, assess, and manage risk
• Apply the principles of knowledge management
• Apply a systems approach to decision making
• Apply mathematical analysis to economic and financial
  information.
• Manage the finances of a unit
• Identify brand mix elements

Module 6: Project planning

• Develop, implement and evaluate an operational plan
• Develop, implement and evaluate a project plan