Further Education and Training Certificate Information Technology System Support

The goal of IT Systems Support is to provide students with the necessary skills in relation to the career path’s skills profile. The overriding aim is to generate a bigger base of skilled ICT professionals to underpin economic growth.

Module 1: Personal Development
  • Use computer technology to research a computer topic
  • Work as a project team member
  • Apply the principles of resolving problems for single-user and multi-user computer operating systems
  • Conduct a technical practitioners meeting
  • Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa
  • Demonstrate an understanding of estimating a unit of work and the implications of late delivery
  • Explain the principles of business and the role of information technology
  • Writing business reports in retail/wholesale practices
Module 2: Client-server Networking
  • Demonstrate an understanding of issues affecting the management of a local area computer network (LAN)
  • Demonstrate an understanding of the concepts of multi-user computer operating systems
Module 3: Configure, Operate and Administer Server Computer Peripherals
  • Administer a local area computer network
  • Install and configure a multi-user networked operating system
  • Monitor and maintain a multi-user networked operating system
  • Test networked IT systems against given specifications
Module 4: Database Access
  • Create database access for a computer application using structured query language
  • Demonstrate an understanding of Computer Database Management Systems
  • Administer security systems for a multi-user computer
Module 5: Design a LAN for Developmental Office and Enterprise Development
  • Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement
  • Describe enterprise systems management and its role in IT systems support
  • Design a local area computer network for a departmental office environment
Module 6: Network Concepts, Architecture, and Standards
  • Demonstrate an understanding of different computer network architectures and standards
  • Demonstrate an understanding of local area computer networks, by installing a networked workstation
  • Demonstrate an understanding of Wide Area Computer Networks (WANs), comparing them with Local Area Networks (LANs)
  • Install and commission a local area computer network
  • Duration: 12 Months
  • Delivery: Classroom/Online/Blended
  • Grade 10
  • Computer Literacy
  • Networking Support
  • Systems Support
  • IT Helpdesk Support
  • IT Technician
  • National Certificate: Information Technology: System Support
  • Accreditation: MICT SETA
  • SAQA ID: 48573 
  • NQF Level: 5

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