Business Administration Services Learnership - NQF 4
PURPOSE
The Further Education and Training Certificate: Business Administration Services (NQF Level 4) is a comprehensive, accredited qualification designed for individuals who want to build a solid foundation in business and office administration. This nationally recognised programme equips learners with the practical skills, knowledge, and workplace readiness to perform effectively in a variety of administrative roles within both the public and private sectors.
Business administration is the backbone of every organisation. This course empowers learners to understand and manage key functions such as communication, office procedures, customer service, teamwork, and record keeping—essential components for any efficient office or department. Whether you’re aiming to start a new career, upskill for a promotion, or formalise your existing experience, this NQF Level 4 qualification offers the tools and confidence to thrive in today’s fast-paced work environment.
What you will learn:
As part of this qualification, you will gain hands-on experience and theoretical knowledge in:
Business communication and professional writing
Office administration procedures
Customer service and client care
Record and information management
Time management and productivity
Computer literacy and basic IT skills
Financial and legal administrative support
Teamwork and workplace ethics
The qualification is aligned with the South African Qualifications Authority (SAQA) standards, ensuring that it not only meets national requirements but also enhances your employability. Learners are guided through both theoretical content and practical application, preparing them for real-world challenges in administration and support services.
Whether you’re just starting out or looking to solidify your expertise, the FETC in Business Administration Services NQF 4 is your gateway to long-term professional success.
COURSE CONTENT
- Achieve personal effectiveness in business environment
- Managing Time effectively
- Apply efficient time management to the work of a department/division/section
- Display cultural awareness in dealing with customers
- Comply with organisational ethics
Business Communication 1
- Read analyse and respond to variety of texts
- Interpret and use information from texts
- Interpret variety of library texts
- Analyse new developments reported in the media that could impact on a business sector or industry
Business Communication 2
- Use writing process to compose texts required in the business environment
- Write texts for a wide range of contexts
- Present information in report format
- Write texts for a range of communicative texts
Business Communication 3
- Accommodate audience and context needs in oral communication
- Engage in sustained oral communication and evaluate spoken texts
- Develop administration procedures in a selected organisation
- Manage administrative records
- Describe and apply the management of stock and fixed assets in a business unit
- Describe and assist in the control of fraud in an office environment
- Contract service providers
- Manage service providers in selected organisation
- Apply the Batho Pele principles to own work role and context
Working with Numbers 1: Managing My Finances
- Use mathematics to investigate and monitor financial aspects of personal, business, national and international issues
Working with Numbers 2
- Measure, estimate and calculate physical quantities and explore, critique and prove geometrical relationships in 2- and 3-dimensional space in the life and workplace of adult with increasing responsibilities
- Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
- Manage expenditure against a budget
- Demonstrate knowledge and understanding of HIV/AIDS in a workplace and its effects on a business sub-sector, own organisation and specific workplace
- Work as a project team member
- Apply knowledge of self and team in order to develop a plan to enhance team performance
DELIVERY
- Duration: 12 Months
- Delivery: Classroom/Online/Blended
ENTRY LEVEL REQUIREMENTS
- Grade 12
- Computer Literacy
CAREER POSSIBILITIES
- Secretarial services
- Reception services
- Switchboard operations
- Financial administration
- Banking administration
- Personal/executive assistant services
- Data capturing /Typing
- Human Resources administration
- Basic Contracts administration
- Legal secretarial services
- Reception supervision
- Project coordination
- National Certificate in Business Administration Services
- Accreditation: Services SETA
- SAQA ID: 61595
- NQF Level: 4
- Credits: 140