Overview
This unit standard is for all persons involved in administration in commercial or non-commercial organisations.
Description
This unit standard is for all persons involved in administration in commercial or non-commercial organisations. On successful completion of the unit standard, learners will be able to: Plan and organise their own work. Establish and maintain working relationships. Maintain files and records.
Course Content
Unit 1: Plan and organise own work
- Knowledge of the business environment is demonstrated with relation to people, legislation, and documentation.
- Planning aids are described and used in line with scheduling techniques, time management and work prioritisation, to plan and monitor work.
- Routine and unexpected tasks are identified and prioritised according to organisational procedures.
- Work plans change accordingly where changes in priority occur.
- Anticipated difficulties in meeting deadlines are promptly reported to the appropriate person.
- Assistance is asked for, where necessary, to meet specific demands and deadlines.
Unit 2: Establish and maintain working relationships.
- Team working, relationship and conflict management, and communication styles are described in relation to the specific organisational culture and context.
- Information is provided to internal and external customers in line with routine requirements and on-off requests.
- Information, advice and resources required are elicited from the appropriate people
- Commitments to others are met within agreed timescales.
- Communication methods and styles employed, are appropriate to the individual situation.
- Any communication difficulties are acknowledged and action is taken to resolve them.
- Opportunities are taken to promote the image of the department and organisation to internal and external customers.
- Confidentiality and data protection requirements are strictly adhered to.
Unit 3: Maintain files and records.
- Information sorting, handling and storage procedures are explained in line with organisational policy.
- New documentation and records are filed in the filing system in line with organisational procedures.
- Item movements are monitored and recorded where necessary.
- Documentation and records are stored and kept according to organisational and legal requirements.
- Out of date information is dealt with in accordance with organisational procedures.
- Opportunities for improving filing systems are identified and brought to the attention of the appropriate person.
Accreditation
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
