The IT: Systems Support Learnership is designed to develop well-rounded IT professionals, building on foundational technical skills. This qualification expands specialisation into the core field of networking and support.
On achieving this qualification, the learner will have competencies in:
- Using a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in  the day-to-day operations of a department in an organization;
- Understanding the role of technology in the business context;
- Demonstrating basic application support skills;
- Demonstrating operating system support skills;
- Demonstrating network support skills;
- Relating business problems and information technology solutions;
- Demonstrating appropriate technical reporting skills;
- Demonstrating appropriate customer care in the context of IT support;
- Functioning appropriately in a change management process within a support team;
- Demonstrating hardware support skills for server computers; and
- Demonstrating an understanding of Systems Support contextualised within a selected work area.
Pre-requisites / Assumed Learning
- Learners accessing this Learnership should be competent in:
- Communication at NQF level 4 (Grade 12)
- Mathematical Literacy at NQF level 4 (Grade 12)
- Computer Literacy
Further Study Options
Learners completing this qualification may consider further studies in:
- Information Technology at National Diploma leve