Domestic Services NQF 1

Learnership Overview

The Domestic Services Learnership is designed to develop competencies as required for a career in the
domestic services industry. It is aimed at raising the self-esteem and personal growth of domestic workers
by enabling learners to communicate and work effectively within the domestic environment.
It includes critical outcomes such as problem solving, communicating with clients and colleagues, practicing
environmental awareness, working effectively as a member of a team in a cleaning context, practicing
personal time management and ensuring that there is always sufficient stock on hand to perform the tasks

This Qualification is intended to meet and enhance standards of service within the field of Administration within all business and non-commercial sectors.

On achieving this qualification, the learner will have competencies in:

  • Communication skills;
  • Hygiene;
  • A combination of domestic service skills

Pre-requisites / Assumed Learning

There are no pre-requisites to register for this learnership

Further Study Option

Learners completing this qualification may consider career opportunities in a domestic household, or, with
further studies, in the commercial or hospitality industries

Computer Literacy

Unit 1: Use a GUI based word Processor to enhance a document through the use of tables and columns
Unit 2: Use a Graphical User Interface (GUI) based spreadsheet application to solve a given problem

Office Administration

Unit 1: Monitor and Control the maintenance of office equipment
Unit 2: Maintain a booking system
Unit 3: Coordinate meetings, Minor events and travel arrangements

Professional Behaviour

Unit 1: Maintain a secure working environment
Function in a business environment
Operate in a team
Use communication skills to handle and resolve conflict in the workplace

Human Resources Management

Introduce new staff to the workplace
Demonstrate understanding of employment relations in an organisation

Business Skills

Unit 1: Apply basic business principles
Unit 2: Plan and conduct basic research in an office environment
Unit 3: Demonstrate an understanding of a selected business environment opportunities
Unit 4: Coordinate meetings, minor events and travel arrangements
Unit 5: Interpret basic financial statements

Business Mathematics

Unit 1: Use mathematics to investigate and monitor the financial aspects of personal, business, national issues
Unit 2: Demonstrate an understanding of the use of different number based and measurement units and an awareness of error in the context of relevant calculations
Unit 3: Investigate life and work related problems using data and probabilities
Unit 4: Describe, apply ,analyse and calculate shape and motion in 2-3D space in different contexts
Unit 5: Apply basic invoicing and accounting principles

Business Communication

Unit 1: Communicate verbally and nonverbally in the workplace
Unit 2: Interpret and use information from texts
Unit 3: Write/Present/Sign texts for a range of communicative contexts
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Lectures: 24
Level: Advanced

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    Monday 9:30 am - 6.00 pm
    Tuesday 9:30 am - 6.00 pm
    Wednesday 9:30 am - 6.00 pm
    Thursday 9:30 am - 6.00 pm
    Friday 9:30 am - 5.00 pm
    Saturday Closed
    Sunday Closed