Domestic Services NQF 1

Learnership Overview

The Domestic Services Learnership is designed to develop competencies as required for a career in the
domestic services industry. It is aimed at raising the self-esteem and personal growth of domestic workers
by enabling learners to communicate and work effectively within the domestic environment.
It includes critical outcomes such as problem solving, communicating with clients and colleagues, practicing
environmental awareness, working effectively as a member of a team in a cleaning context, practicing
personal time management and ensuring that there is always sufficient stock on hand to perform the tasks
required.

This Qualification is intended to meet and enhance standards of service within the field of Administration within all business and non-commercial sectors.

On achieving this qualification, the learner will have competencies in:

  • Communication skills;
  • Hygiene;
  • A combination of domestic service skills

Pre-requisites / Assumed Learning

There are no pre-requisites to register for this learnership

Further Study Option

Learners completing this qualification may consider career opportunities in a domestic household, or, with
further studies, in the commercial or hospitality industries

Computer Literacy

1
Unit 1: Use a GUI based word Processor to enhance a document through the use of tables and columns
2
Unit 2: Use a Graphical User Interface (GUI) based spreadsheet application to solve a given problem

Office Administration

1
Unit 1: Monitor and Control the maintenance of office equipment
2
Unit 2: Maintain a booking system
3
Unit 3: Coordinate meetings, Minor events and travel arrangements

Professional Behaviour

1
Unit 1: Maintain a secure working environment
2
Function in a business environment
3
Operate in a team
4
Use communication skills to handle and resolve conflict in the workplace

Human Resources Management

1
Introduce new staff to the workplace
2
Demonstrate understanding of employment relations in an organisation

Business Skills

1
Unit 1: Apply basic business principles
2
Unit 2: Plan and conduct basic research in an office environment
3
Unit 3: Demonstrate an understanding of a selected business environment opportunities
4
Unit 4: Coordinate meetings, minor events and travel arrangements
5
Unit 5: Interpret basic financial statements

Business Mathematics

1
Unit 1: Use mathematics to investigate and monitor the financial aspects of personal, business, national issues
2
Unit 2: Demonstrate an understanding of the use of different number based and measurement units and an awareness of error in the context of relevant calculations
3
Unit 3: Investigate life and work related problems using data and probabilities
4
Unit 4: Describe, apply ,analyse and calculate shape and motion in 2-3D space in different contexts
5
Unit 5: Apply basic invoicing and accounting principles

Business Communication

1
Unit 1: Communicate verbally and nonverbally in the workplace
2
Unit 2: Interpret and use information from texts
3
Unit 3: Write/Present/Sign texts for a range of communicative contexts
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Lectures: 24
Level: Advanced

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