Business Administration NQF 3

Learnership Overview

The Business Administration Services Learnership is designed to meet the needs of those learners who are
already involved, or wish to become involved, in the field of Administration in any organisation or business in
any sector. Administration competencies apply to all industries including non-commercial organisations such
as clubs and charitable organisations.

This Qualification is intended to meet and enhance standards of service within the field of Administration within all business and non-commercial sectors.

On achieving this qualification, the learner will have competencies in:

  • Gathering and reporting information;
  • Planning, monitoring and controlling information systems;
  • Maintaining booking systems;
  • Participating in meetings and processing documents and communications related thereto;
  • Utilising technology to produce information;
  • Planning and conducting basic research in an office environment;
  • Coordinating meetings, minor events and travel arrangements;
  • Setting personal goals;
  • Functioning in a team and overall business environment; and
  • Demonstrating an understanding of employment relations.

Pre-requisites / Assumed Learning

Learners accessing this Learnership should be competent in:

  •  Skills gained at NQF level 2 (Grade 10)

Further Study Option

Learners completing this qualification may consider further studies in:

  • Business Administration (NQF 4

Computer Literacy

Unit 1: Use a GUI based word Processor to enhance a document through the use of tables and columns
Unit 2: Use a Graphical User Interface (GUI) based spreadsheet application to solve a given problem

Office Administration

Unit 1: Monitor and Control the maintenance of office equipment
Unit 2: Maintain a booking system
Unit 3: Coordinate meetings, Minor events and travel arrangements

Professional Behaviour

Unit 1: Maintain a secure working environment
Function in a business environment
Operate in a team
Use communication skills to handle and resolve conflict in the workplace

Human Resources Management

Introduce new staff to the workplace
Demonstrate understanding of employment relations in an organisation

Business Skills

Unit 1: Apply basic business principles
Unit 2: Plan and conduct basic research in an office environment
Unit 3: Demonstrate an understanding of a selected business environment opportunities
Unit 4: Coordinate meetings, minor events and travel arrangements
Unit 5: Interpret basic financial statements

Business Mathematics

Unit 1: Use mathematics to investigate and monitor the financial aspects of personal, business, national issues
Unit 2: Demonstrate an understanding of the use of different number based and measurement units and an awareness of error in the context of relevant calculations
Unit 3: Investigate life and work related problems using data and probabilities
Unit 4: Describe, apply ,analyse and calculate shape and motion in 2-3D space in different contexts
Unit 5: Apply basic invoicing and accounting principles

Business Communication

Unit 1: Communicate verbally and nonverbally in the workplace
Unit 2: Interpret and use information from texts
Unit 3: Write/Present/Sign texts for a range of communicative contexts
Faq Content 1
Faq Content 2

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Lectures: 24
Level: Advanced

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