Conducting Meetings: Professional Communication in Business Settings
Master the art of leading effective, structured, and professional business meetings. This short online course is designed to help professionals at all levels develop the skills needed to communicate clearly, manage time efficiently, and guide discussions toward actionable outcomes. Learn how to plan agendas, facilitate participation, handle conflict diplomatically, and ensure follow-up on key decisions. Whether you're leading virtual or in-person meetings, this course equips you with the confidence and tools to lead with purpose and clarity.
Set clear meeting objectives and outcomes.
Clear objectives are the foundation of a productive meeting. This module focuses on how to define and communicate specific goals that guide the structure, flow, and purpose of your meetings. You’ll learn to differentiate between informational, decision-making, and planning meetings, and how to align outcomes with team expectations. By setting clear objectives, you ensure every meeting is purposeful, time-efficient, and results-driven.
How can I improve the effectiveness of future meetings?
Improving future meetings starts with reflection and intentional planning. This module explores practical strategies to assess what’s working—and what’s not—in your current meeting practices. Learn how to gather feedback, analyze meeting outcomes, and implement changes that boost engagement, clarity, and productivity. From refining agendas to encouraging participation and improving follow-ups, you’ll gain actionable insights to make every future meeting more impactful and efficient.
Overview
Conduct a Meeting, this unit standard introduces the junior manager to the preparation and procedures required in conducting a structured meeting to ensure that objectives are achieved.
Description
Conduct a Meeting, this unit standard introduces the junior manager to the preparation and procedures required in conducting a structured meeting to ensure that objectives are achieved. This unit standard is intended for junior managers of organisations. The qualifying learner is capable of preparing for a meeting, conducting a meeting, dealing with differing views in a meeting and distributing records of a meeting.
Course Content
- Physical arrangements and attendees required for a meeting are identified, and a checklist is prepared and actioned in terms of Standard Operating Procedures.
- The purpose of an agenda, the expected outcomes of the meeting, the process of placing items on the agenda, and the roles of participants are explained in terms of Standard Operating Procedures.
- The purpose of recording a meeting is explained according to Standard Operating Procedures.
- Documents required for a meeting are checked for accuracy and completeness and distributed according to Standard Operating Procedures.
- The minutes of the previous meeting were checked for accuracy and completeness.
- A meeting is conducted according to a preplanned agenda, and Standard Operating Procedures.
- Opportunities are created to allow effective participation by people attending the meeting.
- Discussions are summarised and recorded to indicate proposed action, completion date and person responsible.
- Identify techniques to overcome potential lack of progress due to differing opinions during the meeting according to recognised theory and practice.
- A technique is used to create progress in a meeting according to recognised theory and practice.
- Records are compiled in such a way to enable the decisions of a meeting to be implemented.
- Records are checked to ensure that they are an accurate reflection, prior to distribution.
- The meeting is reviewed and suggestions for improvement are made to enhance the effectiveness of future meetings.
- Non-accredited: Short course only
- Duration: 1h 20m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
