Communication Skills | Strengthen Your Communication Skills for Professional Success​

Communication Skills | Strengthen Your Communication Skills for Professional Success

Enhance your communication skills to thrive in modern workplaces. This course is ideal for administrative professionals, team leaders, and office support staff seeking to improve clarity, collaboration, and confidence in professional interactions.

Skills You Will Gain from this Course

This course provides a comprehensive foundation in communication skills essential for today’s fast-paced office environments. You will explore practical methods to express ideas clearly, listen actively, and navigate challenging conversations with confidence. The course places particular emphasis on verbal, non-verbal, and written communication in professional settings, enabling you to collaborate effectively, handle conflict, and build strong workplace relationships. Whether working remotely or in person, mastering these skills will empower you to become a more efficient, respected team member.

Who Should Enrol

  • Communicate clearly and confidently in professional settings
  • Improve active listening skills to foster better understanding
  • Write professional emails, memos, and reports with clarity and precision
  • Use body language and tone to enhance your verbal communication
  • Handle difficult conversations and resolve workplace conflicts tactfully
  • Develop interpersonal skills to build strong working relationships
  • Present ideas and information effectively in meetings or presentations

Who Should Enrol

  • Administrative assistants and office support staff
  • HR personnel and internal communications teams
  • Team leaders and supervisors across all sectors
  • Young professionals and students looking to strengthen their workplace communication
  • Anyone seeking to enhance their communication skills as part of broader career development

Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended.

Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information. Effective communication begins with encoding, or the skill of relaying a message in a clear, direct way that allows the receiver to correctly decode your message, note the MindTools.com website. Decoding, another essential component of effective communication, is a skill as well as it requires the receiver to ensure that he heard properly and understood the message being sent. The MindTools.com website states that the key to properly encoding a message is knowing your audience, while active listening is required to correctly decode a sent message.

Course Content
  • An understanding of a range of written and oral communication techniques used in the workplace and applicable communication theory is demonstrated
  • Discussions are led, and meetings are chaired effectively according to standard meeting procedures
  • A variety of generated workplace reports and presentations are available for scrutiny
  • Presentations are effectively delivered and meet the needs of the target audience
  • Types of meetings
  • Role of agendas in meetings
  • Meeting procedures
  • Process of chairing a meeting
 
  • (incl. 3.1) Report writing
  • 3.2 Types of business reports
  • 3.2 (cont’d) Types of business reports
  • 3.3 Data collection
  • 3.4 Compiling the Report
  • 3.4.1 Report writing process
  • 4.1 Introduction
  • 4.2 (incl 4.2.1-4.2.5) Creating the presentation
  • 4.2.5 Build the presentation
  • 4.3 Delivering the presentation
  • 4.3.1 Preparing to speak
  • 4.3.2 Delivering your presentation
  • 4.3.3 Answering questions
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
SpecCon Short Course
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