Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended.

Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information. Effective communication begins with encoding, or the skill of relaying a message in a clear, direct way that allows the receiver to correctly decode your message, note the MindTools.com website. Decoding, another essential component of effective communication, is a skill as well as it requires the receiver to ensure that he heard properly and understood the message being sent. The MindTools.com website states that the key to properly encoding a message is knowing your audience, while active listening is required to correctly decode a sent message.

Course Content

  • An understanding of a range of written and oral communication techniques used in the workplace and applicable communication theory is demonstrated
  • Discussions are led, and meetings are chaired effectively according to standard meeting procedures
  • A variety of generated workplace reports and presentations are available for scrutiny
  • Presentations are effectively delivered and meet the needs of the target audience
  • Types of meetings
  • Role of agendas in meetings
  • Meeting procedures
  • Process of chairing a meeting
 
  • (incl. 3.1) Report writing
  • 3.2 Types of business reports
  • 3.2 (cont’d) Types of business reports
  • 3.3 Data collection
  • 3.4 Compiling the Report
  • 3.4.1 Report writing process
  • 4.1 Introduction
  • 4.2 (incl 4.2.1-4.2.5) Creating the presentation
  • 4.2.5 Build the presentation
  • 4.3 Delivering the presentation
  • 4.3.1 Preparing to speak
  • 4.3.2 Delivering your presentation
  • 4.3.3 Answering questions
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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