Communicate verbally and non-verbally in the workplace |Workplace communication
Workplace communication refers to the way people share information, ideas, and messages within a professional environment. It involves both verbal communication, which includes speaking and writing, and non-verbal communication, such as body language, facial expressions, gestures, eye contact, tone of voice, and posture. Verbal communication is essential for giving instructions, providing feedback, and discussing tasks, while non-verbal cues help to express emotions, attitudes, and reinforce or contradict spoken words. Effective communication in the workplace requires a good balance of both, as they work together to ensure understanding, build professional relationships, and promote a positive and productive work environment.
Communicating verbally and non-verbally in the workplace
This refers to the ability to exchange information, ideas, and messages with others using both spoken or written words (verbal communication) and body language, facial expressions, gestures, tone of voice, and other non-verbal cues. In a workplace setting, effective communication requires using both methods to ensure clear understanding, build professional relationships, and create a positive work environment. Good communication skills help reduce misunderstandings, improve teamwork, and enhance productivity.
How do verbal and non-verbal communication impact interactions in the workplace?
Verbal and non-verbal communication play a vital role in how people interact in the workplace. Verbal communication involves using spoken or written words to share information, give instructions, or express ideas. Non-verbal communication, such as body language, eye contact, gestures, and tone of voice, often reveals emotions, attitudes, and reactions that words alone may not show. Both forms of communication work together to build understanding, foster teamwork, and maintain a professional and respectful environment. Miscommunication can occur if either verbal or non-verbal messages are misunderstood, so it is important to be aware of both when interacting with colleagues.
Overview
The purpose of this Unit Standard is to enable construction plumbers to communicate effectively with clients, suppliers, colleagues, and subordinates, using both verbal and written communication methods.
Description
Potential barriers to communication include cultural differences, word choice, voice modulation, language differences, and a lack of active listening. These factors can impede effective interaction and lead to misunderstandings or misinterpretations. Communication can occur in various forms, including verbal face-to-face conversations, telephonic communications, written letters, and facsimiles. Each method has its own set of challenges and advantages, requiring different skills and approaches to ensure clarity and understanding.
Course Content
- The communication method selected is appropriate for the target audience
- Barriers to communication are overcome
- Information is gathered from subordinates
- Instructions are given
- Feedback is received to confirm the effectiveness of the communication
- Requests for information are made
- Confirmation of instructions is written
- Information is given in the prescribed format
- A conversation is engaged in up to its logical conclusion
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
