Communicate in an Assertive Manner with Clients and Fellow Workers | Build Strong Relationships with Effective Communication Skills
Develop confident, clear, and respectful communication skills to enhance workplace collaboration. Ideal for young professionals and students preparing for dynamic team environments.
What is the Course About
This course is designed to help you communicate in an assertive, professional manner with clients, colleagues, and managers. You will learn how to express your thoughts and needs clearly without being aggressive or passive, ensuring mutual respect and understanding. Through practical examples, interactive scenarios, and expert instruction, you will build strong communication skills that support positive workplace relationships and improve team dynamics. Whether you’re managing conflict, providing feedback, or participating in meetings, these skills are essential to thriving in any work environment.
Skills You Will Gain from this Course
- Speak assertively without sounding aggressive or passive
- Improve workplace communication skills for professional growth
- Gain confidence in delivering feedback and handling conflict
- Understand body language and tone for effective interactions
- Build stronger relationships with clients and colleagues
- Learn how to set boundaries and say no professionally
- Adapt communication style for different work situations
Who Should Enrol
- Young professionals entering the workforce
- Students preparing for internships or graduate roles
- Administrative assistants, team leaders, and coordinators
- Customer service and client-facing staff
- Anyone seeking to improve their communication skills for workplace success
Overview
Recognising assertive behavior, understanding its value, and practicing assertiveness techniques are key aspects of effective communication and interpersonal skills. Developing the ability to express thoughts, needs, and opinions confidently while respecting the rights of others contributes to assertive behavior.
Description
Identify assertive behaviour, realise the value thereof and practice some assertiveness techniques.
- The concept assertiveness is understood and explained.
- Different types of assertive behaviour are identified.
- Advantages of assertive behaviour are listed and discussed.
- Different ways of communicating with fellow-workers are identified and discussed.
- The advantages of assertive behaviour are listed discussed.
- Different situations where assertive behaviour will be to the advantage are listed and discussed.
- Different assertiveness techniques are identified and explained.
- Techniques are role-played.
- Strengths and weaknesses of different techniques are listed and discussed.
- Assertiveness techniques are used within context.
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
