Module 1: Communicate effectively – First language
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- Apply comprehension skills to engage oral texts in a business environment
- Engage in sustained oral/signed communication and evaluate spoken/signed texts
- Read/view, analyse and respond to a variety of texts
- Write/present/sign for a wide range of contexts
Module 2: Communicate effectively – Second language
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- Accommodate audience and context needs in oral/signed communication
- Analyse and respond to a variety of literary texts
- Demonstrate an understanding of the social and economic implications of the use of computers
- Interpret and use information from texts
- Write/present/sign texts for a range of communicative contexts
Module 3: Business numeracy
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- Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
- Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
- Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
Module 4: Work effectively as a team member
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- Participate in groups and/or teams to recommend solutions to problems
- Describe information systems departments in business organisations
- Work as a project team member
Module 5: Demonstrate an understanding of different types of computer systems
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- Demonstrate an understanding of creating multimedia/web-based computer applications with scripting
- Demonstrate an understanding of information systems analysis
- Demonstrate an understanding of the principles of developing software for the internet
- Describe the types of computer systems and associated hardware configurations
Module 6: Demonstrate an understanding of computer technology principles
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- Explain the principles of computer networks
- Explain computer architecture concepts
- Explain how data is stored on computers
- Demonstrate an understanding of testing IT systems against given specifications
Module 7: Demonstrate an understanding of computer programming principles
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- Describe the principles of Computer Programming
- Apply the principles of Computer Programming
- Describe the difference between programming in Object Orientated and Procedural Languages
Module 8: Demonstrate an understanding of problem solving techniques
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- Apply problem solving strategies
- Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment
Module 9: Customer service
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- Comply with service levels as set out in a Contact Centre Operation
- Handle a range of customer complaints
- Resolve computer user`s problems
- Supervise customer service standards
Module 10: Design a computer program
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- Design a computer program according to given specifications