Business Administration Services Learnership| National Certificate NQF Level 3

Overview

Business Administration Services Learnership is a versatile and in-demand field that equips individuals to support and manage the daily operations of organizations across all sectors — from businesses and government departments to schools, hospitals, and non-profits. This Business Administration Services Online Course offers essential training in organizing office activities, managing resources, supporting teams, and working across areas like finance, HR, marketing, and logistics. The skills developed are highly transferable, making this an excellent career path for anyone seeking growth, stability, and the chance to make a real impact in both commercial and non-commercial environments.

What is Business Administration Services Learnership?

Business administration services include a wide range of support tasks that keep an organization running smoothly. These tasks involve data entry, document handling, customer service, internal communication, and general office support. This Online Course, aligned with National Certificate NQF Level 3, provides learners with essential administrative skills, workplace professionalism, and knowledge of standard office procedures and technology.

Upon completion, you’ll be prepared for roles such as administrative assistant, receptionist, office clerk, or junior administrator — with the confidence and capability to succeed in any professional setting.

COURSE CONTENT

Module 1: Professional Behaviour ▼

Maintain a secure working environment
Function in a business environment
Operate in a team
Use communication skills to handle and resolve conflict in the workplace

Module 2: Computer Literacy ▼

MS Word Level 1
MS Excel Level 1
Internet
Plan, monitor, and control an information system in a business environment

Module 3: Communication Skills ▼

Communicate verbally and non-verbally in the workplace
Interpret and use information from texts
Write texts for a range of communicative contexts
Accommodate audience and context needs in oral communication

Module 4: Business Skills ▼

Apply basic business principles
Plan and conduct basic research in an office environment
Demonstrate an understanding of a selected business environment
Interpret basic financial statements

Module 5: Human Resources ▼

Introduce new staff to the workplace
Demonstrate understanding of employment relations in an organisation

Module 6: Office Administration ▼

Monitor and control the maintenance of office equipment
Maintain a booking system
Co-ordinate meetings, minor events, and travel arrangements
Monitor and control office supplies
Plan and prepare meeting communications

Module 7: Business Mathematics ▼

Use mathematics to investigate and monitor the financial aspects of personal, business, and national issues
Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
Investigate life and work-related problems using data and probabilities
Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
Perform basic business calculations