Advise, Train, and Contract Service Providers | Enhance Your Service Provider Management Skills
The Advise, Train, and Contract Service Providers course is designed to equip learners with the skills necessary to effectively manage relationships with service providers. This self-paced course delves into the nuances of advising, training, and contracting service providers, enabling participants to ensure quality service delivery and compliance with organizational standards.
Why take this course on managing service providers?
Effective management of service providers is crucial for organizational success. This course offers practical guidance on advising, training, and contracting service providers, fostering strong partnerships and ensuring that services are delivered efficiently and in alignment with organizational goals.
What you’ll gain from this course:
- Develop effective communication strategies to advise service providers on expectations and requirements.
- Design and implement training programs to align service providers with organizational standards.
- Draft and manage contracts that clearly define service levels, deliverables, and compliance measures.
- Monitor and evaluate service provider performance to ensure continuous improvement.
- Navigate legal and ethical considerations in contracting and managing service providers.
The Advise, Train, and Contract Service Providers course offers a comprehensive approach to managing external service providers. Through engaging content and practical examples, you’ll explore strategies for advising, training, and contracting service providers to ensure effective collaboration and service delivery.
- What will I learn in this course?
You’ll learn to advise service providers on organizational requirements, develop and deliver training to ensure compliance, and establish effective contracts that align with legal and organizational standards. - Do I need prior experience in contract management?
No prior experience is necessary. The course is structured to benefit both beginners and those looking to refine their skills in managing service providers.
Course Content
- The nature of services to be provided, related to specific programmes, projects, etc, is identified with a view to obtaining an outside provider to deliver the service.
- Relevant stakeholders and role players are informed and their input incorporated regarding the appropriateness of the need for service providers.
- An outsource analysis is performed and justification document prepared.
- Budget is obtained for service provision.
- .The relevant supply chain protocols and procedures are consulted to determine levels of authority, methodology for sourcing service providers (eg. tendering), and overall compliance criteria.
- The nature of the service provision is divided into relevant clusters in accordance with the nature of the services.
- The specifications for the services required are outlined for possible service providers.
- Specifications are broken down into tasks or a statement of work.
- Updates are considered during the phases of the the contracting process.
- Most appropriate method to source the providers is identified for appropriate use.
- Most appropriate method to source the providers is implemented when required.
- Typical solicitation and bidding documents are identified and prepared.
- Solicitation techniques are understood and applied.
- The appropriate use of negotiation in sourcing is understood and explained.
- Applications/tenders assessed for most appropriate provider that meets needs.
- Recommendation is made as to the most appropriate provider.
- The service provider agreement is signed by appropriate authority figure.
- The decision of the appointment team is conveyed to all tenderers in writing.
- The negotiation process is understood and explained.
Accreditation
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
